Android requires a minimum version of 4.4 (KitKat, API level 19).
iOS requires an iPhone with a minimum iOS version of 10.
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The TeamAlert app alarm is triggered by a push message to the phone. If we cannot confirm that the push message was received, SMS is the preferred fallback option.
Some possible reasons for not receiving the push message include:
- Phone is outside cell coverage
- Data traffic is deactivated on phone
- Notifications from TeamAlert is not allowed or blocked
- TeamAlert has been uninstalled
- TeamAlert has been force-closed
- (Android) Automatic battery-saving on the phone has terminated the app or refuses the app to start
Successfull reception of push messages can be tested from the apps diagnostic tool:
iOS
Click Settings and Troubleshoot
Check that all tests are green. Optionally send a test alarm (NOTE: high volume) and submit a log of the test to us, if you wish. If you require assistance you should also contact This email address is being protected from spambots. You need JavaScript enabled to view it. in a separate email.
Android
Click Settings and Troubleshoot
Check that all tests are green. Optionally send a test alarm (NOTE: high volume) and submit a log of the test to us, if you wish. If you require assistance you should also contact This email address is being protected from spambots. You need JavaScript enabled to view it. in a separate email.
